United CEO just issued this important traveler warning – Better life

When the pandemic suddenly rocked the travel industry in March 2020, it seemed hard to imagine a moment when demand would be strong again. (In fact, it is this failure of the imagination in a chaotic moment that has led to mass layoffs and layoffs of airlines that would later lead to widespread staff shortages.) But this recovery happened much faster – and more abruptly – than many had dared to dream.

In this new environment of huge passenger demand for air travel, airlines are increasing their opening hours to meet. While there is some good news for passengers on extended routes and services, there are also some inconveniences in the mix. Read on to find out the demand-related issues that passengers need to know before going to heaven this summer.

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Despite staff shortages and other operational hurdles, several carriers tried to respond immediately by expanding their routes. Earlier this month, American Airlines announced it would add new flights to four major cities, adding daily departures between Dublin, Ireland and Charlotte, Chicago O’Hare and Dallas-Fort Worth, which run through October 29.

Last month, Southwest also announced changes to the program. From June 5, the carrier will start offering daily services between Sacramento and Santa Barbara, California. daily flights between San Jose, California and Eugene, Oregon. and daily service between Maui and Kauai, Hawaii. The additions also included an increase in departures for existing destinations between destinations in California, including San Diego, Sacramento and San Jose, and more flights were added across the southwestern United States. In addition, the carrier also operated inland flights to Hawaii from Honolulu to Maui, Hilo, Kona and Kauai and international flights from Fort Lauderdale and Tampa, Florida to Havana, Cuba.

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Of course, the effects of high demand on the industry are not all good news for passengers. And CEO of United Airlines Scott Kirby a major drawback that passengers have to expect has recently been clarified.

“There is a shortage of staff throughout the economy that affects [Transportation Security Administration] and others around the airlines, “Kirby told CBS Mornings. “But I would have arrived at the airport a little earlier this summer.”

UNITED AIRLINES STAR ALLIANCE Sign at check-in at RDU International Airport
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United Airlines now offers passengers to arrive at the airport earlier than previously recommended: at least two hours before a domestic flight and three hours before an international flight.

Domestic travelers with checked baggage must check in at least 45 minutes before the departure of the flight, and even those without luggage must do so at least 30 minutes before departure.

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United Airlines Boeing 747-422, N171UA approach and landing at Frankfurt Airport
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In the interview, Kirby explained that existing staff shortages – which are already creating a difficult situation – are exacerbated if someone catches COVID, which leads to a number of absences. It’s a challenge that Kirby explained that the airline knew well and was working to improve communication with passengers to smooth over the issues as much as possible.

“You can not avoid weather problems,” he said. “But communicating with customers, investing in the experience and the product on the plane can all contribute to a positive passenger experience.”

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