Sony officially backs down the PS Plus discount scandal, says it was a mistake

Update # 3: His news PS Plus Upgrades in Asia potentially erode any historic discounts that resonate around the world and have forced Sony to issue a statementin which it claims that it was a technical error that has now been resolved:

We would argue that the only mistake here is that the company was caught, but at least its response was quick.

Update # 2: After effectively acknowledging that it intended to eliminate the historic discounts for those wishing to upgrade PS Plus subscriptions, it starts to look like Sony has done it back. The company, perhaps sensing a colossal reaction, has made some adjustments to the tool to calculate its upgrade, ignoring any previous agreements that may have been exploited.

Some pictures from a user in Thailand show the change:

Hopefully the company has made sense and this is the last time we hear about it, because this whole apology story was at least disgusting. Those of you who have stacked subscriptions will have to pay your full term in advance if you want to upgrade.

Update # 1: A Sony support email from a Hong Kong employee found by ResetEra appears to confirm that the platform owner will erode discounts on previously purchased subscriptions when users want to upgrade PS Plus subscriptions. While some have argued that this may have been wrong and that the organization would never fall so low, the translated correspondence suggests otherwise.

The message, like Google Translated, explains: “If you need to upgrade to the second or third level of the subscription, you must first make up for the difference in the previous discount price to return to the normal price. For example: one year subscription to PS Plus was HK $ 308 and the reduced price was HK $ 187.60, so the difference is HK $ 120.40 divided by the number of months left. “

Thus, those who have stacked subscriptions will not only have to pay in advance the entire duration of their subscription to be upgraded, but will also eliminate any discounts they have earned in the past. Amazing! We contacted Sony yesterday to seek clarification on whether this policy will apply in the West, but we have not yet received any comments.

We sincerely hope the company tries to fix it before it is released next month.

Original story: Sony has about two weeks to avoid a storm of epic proportions in the West, assuming that news coming from Asia will be consistent here. New PS Plus released in countries like Hong Kong and Taiwan overnight, but local players are completely outraged by the way the platform owner handles the upgrades. It effectively eliminates any discounts that may have been made to your subscriptions and also requires a down payment to upgrade your stacked subscriptions.

All of this results in some users reporting $ 100 to upgrade from the bog template PS Plus Essential to PS Plus Extra the PS Plus Deluxe (its alternative version PS Plus Premium available in countries without cloud streaming). It is worth noting that such cases will be limited, as the honestly scary numbers only apply to people who have stacked subscriptions for several years in the future, but the reaction will be huge if it happens in the United States and Europe as well. Those who stack subscriptions are, after all, probably the most loyal, loyal and vocal customers.

To further extend what angers Asian players to those who have active subscriptions to PS Plus Essential, say, 2026 is the price of four full years to upgrade to PS Plus Extra or PS Plus Deluxe. There is no way to upgrade, say, for a year and then return to PS Plus Essential once that term has expired. Sony will charge you the difference for the upgrade, but some of the downfront charges they share are huge.

To make matters worse, the Japanese giant eliminates the historic discounts on subscriptions purchased through PS Store. So, for example, if you bought your subscription while it was on sale and then chose to upgrade, the price difference will increase to erode the savings you initially earned. This essentially means that it retroactively removes any offers it may have offered to subscriptions in the past – unthinkableReally.

There is ample evidence on the internet that all of this is happening in Asia right now – but, of course, things are likely to be different in the West. We will contact Sony and try to get confirmation of how it is handling this issue in North America and Europe and let you know when or if we receive any news. However, if this is the path the company has planned to take, it may be a good idea to adopt a scalable launch, as it has a few weeks to rectify, before causing a colossal upset in its hands.

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