Other employees who spoke or shared the story have also been fired
Last month, several Samsung sales representatives agreed through the Ibbu staffing agency to talk about unpaid work. Despite 100 percent of their commission-based pay, these employees were tasked with answering questions about customer support who had no income. Almost a month later, these contractors began to feel the heat from Ibbu, with the main complaint – Jennifer Larson – being suspended and fired.
Larson was the only sales representative to attach her name to the original The Verge story, though she was not the only source to speak to reporters. According to the next cover of The Verge, Larson was fired from Ibbu a day after the original story was broadcast. Despite being told that her suspension was temporary – and that she would receive an update from the company on her condition within a week – Larson was eventually allowed to leave four weeks later.
According to the email sent to Larson, he was fired for “disclosing confidential information about the Ibbu platform on social media and encouraging visitors, directly in the chat, to view links or third-party content”, in addition to using the platform for personal communication . For her part, Larson told reporters that she was not surprised by the action taken against her and that she did not regret speaking out against Ibbu and Samsung.
Other contractors, even without public identities, retaliated in last month’s report. Two of Ibbu’s “experts” told The Verge that they were allowed to leave the partnership with Samsung Mobile, while a third – who was not one of the original sources of the story – he was fired after sharing the story on their LinkedIn profile. Ibbu claims that these employees had poor sales performance, resulting in their dismissal.
We have contacted Samsung for comments regarding the dismissal of these employees and we will update you with any statements provided.
Ibbu seems to be aware that customer service conversations – which resulted in a lack of supply – were wreaking havoc on its workforce. The company is reportedly trying to reduce off-topic support tickets issued to its resellers, which it currently estimates are about 2.81% of all communications. As small as that sounds, it still leads to unpaid work, which – contractor or not – should be unacceptable for any platform, especially when you work with a company as big as Samsung.
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