Qantas has unveiled upgraded airport kiosks at Sydney Airport, designed to make check-in four times faster.
The new technology will be unveiled within a week at Sydney Terminal 3 from Thursday, before being released at other Qantas terminals across Australia.
A total of 140 kiosks will be set up at major domestic airports by September, replacing all existing kiosks used for check-in and luggage label printing.
The new kiosks will be used mainly to print bag labels, with the airline turning to digital services and the number of passengers checking in online online by almost 40% in the last two years.
Stephanie Tully, Chief Customer Officer of the Qantas Group, said the existing kiosks were instrumental in reducing queues at airport counters when they were launched more than a decade ago.
“These new kiosks will match the latest technology with customer preferences,” he said. “It is understandable that our customers want to move through the airport and reach the lounge or the boarding gate as smoothly as possible and the new kiosks will help speed things up.
Qantas chief product and service executive Philip Capps said the new technology has the potential to reduce check-in times of up to 90 percent for some customers.
“[Printing baggage tags] “It used to take about two to three minutes in the old traditional kiosks, but now it’s about 15 to 20 seconds,” Capps said. “In the meantime, the kiosk will recognize you, print your label and you’re ready to go.”
Customers who have not checked in before arriving at the airport will still be able to check in online via QR codes at the kiosks.
“All you have to do is scan the barcode on the kiosk screen and this will take you to your booking on your mobile device to complete check-in on your phone. Then add your luggage tag and leave.” , said Capps.
The kiosk upgrades come after a mess at the airport during the Easter holidays, with long queues and up to three hours waiting for check-in and airport security.
New scanners, which do not require passengers to remove their laptops, liquids or gels, went into circulation in 2019 and can halve the time required to exceed safety. However, Sydney Airport has not yet released the new scanners and Melbourne Airport, which installed the scanners at Terminal 4 in 2019, has not yet installed the scanners at other terminals.
“It somewhat reinforces our need to make sure that whatever is in our control, we want to make sure we invest in the latest technology, the best software, so that we can take steps for the customer and remove stress and anxiety,” Capps said.
The national carrier also recently upgraded the functionality of the Qantas application.
“In recent months we’ve added a lot more features to the app, so we want to make the app your travel companion, where you can access point upgrades, change flights, add frequent passenger info,” Capps said.
“All of this can now be done in the application and you can do it wherever you are – at home, at work, on the way to an airport – instead of feeling like you have to come to an airport and queue.”
Improvements to the Qantas app include the ability to change flights after check-in, add frequent passengers to reservations, request an upgrade and bid for point upgrades.
This week, the carrier also introduced a “fly now and pay later” payment option as part of a new partnership with financial services provider Zip.
Under the program, customers will also be able to earn Qantas points by registering a Zip account and purchasing eligible flights at qantas.com using Zip.
This is the first time the carrier has partnered with a “buy now, pay later” provider and is traveling to destinations such as the US, Europe, Bali and Fiji, according to Qantas CEO Olivia Wirth.
“The option to purchase now, pay later via Zip gives our customers more choice in how to pay for their flights,” Wirth said, adding that the plan includes the ability to earn points for both flight and payment.
The new partnership adds to the airline’s financial services products, which include a range of frequent passenger credit cards, insurance, mortgages and personal loans, a prepaid travel money card and an investment and asset management arm.
Qantas has also announced an investment in the online travel business TripADeal, which will allow frequent travelers to use Qantas points to book vacation packages.
The carrier bought a 51 per cent stake in the company to expand its $ 13 billion online vacation package booking exposure.