A woman was forced to pay 700 700 of her credit card after the disappearance of her suitcase. Jill O’Callaghan, 54, flew to Palma, Mallorca from Manchester on Tuesday (May 10th) and arrived – but her suitcase was not carried on the plane.
Despite numerous calls and emails to TUI Airlines, which said its luggage would arrive on the next flight, its luggage has not arrived since Saturday (May 14th). Left alone with the clothes she wore on the plane for a few days, Jill has since spent 700 700 to buy essentials, cosmetics and rent a car to last until the end of her vacation.
She has been left in a state of agony and anxiety, not only for the suitcase, but due to the fact that her mother’s solid mirror was inside her belongings. Jill is now desperately looking for answers as to where her luggage is and has raised concerns about the impending increase in airport vacations during the school holidays.
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Speaking to Manchester Evening News, Jill said she and her partner were going skiing with TUI’s sister company Crystal Skiing earlier this year, but were able to go on a summer vacation to Palma. After a few delays at the airport, the couple was on their morning flight when they noticed their partner’s luggage above the carrier going to the hold.
“I laughed with my partner and said ‘there’s your case’ and I never thought about it again,” he said. “When we arrived in Palma, my partner went to pick up our luggage. I could see him with his, but mine never crossed the conveyor belt.
“We spoke with the ground services team in Palma and we were given a reference number that is said to be the golden ticket to find out where the case was. We were told that the next flight would come day after day, but when this flight came, there was no case “.
Although she repeatedly contacted TUI on her website, Jill could not get a clear answer as to where her suitcase was. She was offered £ 75 on Friday (May 13th), but that has not yet been paid into her bank account, she said.
Since then, the couple has had to use their credit cards to rent a car for 70 euros a day, to be able to get to the nearest mall where they bought 700 700 essential items.
On the way back to their hotel, they stopped at Palma Airport to see if they could get some help. “No one can go to Manchester airport. Trying to reach them is ridiculous. “There is a disconnect with their traveling passengers,” said Jill, of Wirral.
“We do not know if my luggage was lost. We are disappointed with the airport. We are here for up to a week on Saturday and if we have no news of them, I am worried that my suitcase will be lost.
“I keep thinking if someone was traveling with their children or if they had medicine in their suitcase. We try to do the best we can for our vacation. We are just trying to get answers.
“My fear is that we will get home and they will deliver it when we are home. Unfortunately I lost my mom in February and had a solid mirror in my case that she gave me. I’m worried I’ll not get it back and it’s playing in my mind.
“They are my personal belongings. It is a desperate situation. I do not want to spend the rest of my vacation worrying. “They can not assure me that it will be delivered on the next flight and there is this gap and I am in a degree of anxiety,” he added.
As checking in baggage is part of the airline’s service, Manchester Airport could not comment. A TUI spokeswoman said: “We would like to apologize to Ms O’Callaghan for the delay in receiving her luggage. We understand how frustrating this is and we apologize for any inconvenience caused. We are in contact with her and are working to resolve the issue as soon as possible “.
Swissport representative (the appointed operating representative for TUI) s aid: “We’re sorry to learn about this passenger’s experience. We are urgently investigating this situation and will work with the airline and our airport partners to resolve this issue as soon as possible.”
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