With the spring travel season in full swing, Toronto Pearson Airport continues to experience huge delays and extended waiting times.
Bus stops and busy security areas have become synonymous with traveling outside of Canada’s busiest airport. However, a recent traveler had a particularly nightmarish experience.
A Toronto woman named Katie told blogTO that it took her almost three hours to get out of the airport after her plane landed this week.
“The landing was just a mess because he was very busy,” he told blogTO.
Katie’s plane landed from Ireland on Tuesday at 4:40 p.m. and said the passengers remained on the plane for one hour and 15 minutes after landing.
He said many flights from Europe had landed at the same time, which left the customs pending.
After finally getting off the plane, Katie joined hundreds of other passengers in the customs area.
– blogTO (@blogTO) May 25, 2022
Katie said the queue for customs was so long that it wrapped around the area and went through the toilets on the other side of the building. As soon as she arrived at the check-in machines, Katie said many of them were out of order.
As soon as she filled out her customs forms, she told blogTO that she had to go to another huge line to see a customs officer.
“As soon as I got out of customs, I was landed for more than two hours,” he said.
Katie’s problems did not stop there, as luggage from several flights, including her own, was placed on the same conveyor belt. After finally finding her luggage, she said there was another line to get out of the luggage compartment and to the main terminal.
“It was almost three hours before I got off the airport from the landing, which was quite disappointing,” he said.
The Greater Toronto Airport Authority (GTAA) issued a statement earlier this month regarding extended passenger waiting times and delays.
The statement said, “In order to avoid serious passenger congestion, airport and airline staff are forced to hold passengers on planes and deliberately measure the flow of passengers arriving at customs for processing by the CBSA.”
The GTAA calls the recent delays “a process we are aware of and find to be incredibly frustrating for passengers”.